Ccentric Interviews Jill Rowe, HR Manager at Getz Healthcare
Could you please explain your current position?
I am the HR Manager for Getz Healthcare Australia & New Zealand which includes being a member of the APAC leadership team. In Australia & New Zealand I have regulatory and quality, contracts & tenders and payroll all reporting to me.
What made you gravitate toward working with Getz Healthcare?
I had been a self-employed consultant and coach for a few years, but I missed not being part of a team, even though I had lovely clients and really enjoyed the work. So, when I heard there was a role at Getz, which was actually part time at the time, it really excited me as Getz was about to embark on its next phase of growth and had also started to integrate the nine APAC countries into one Getz Healthcare which gave me APAC opportunities.
Were you also attracted to the part time work?
Well yes, because I had an arrangement that I was still coaching, I had my own clients for 2 days of the week and I was at Getz for 3 days of the week. Now that didn’t last and I eventually had to go full time but that was definitely a huge draw card initially.
Your role comes with a lot of responsibility, how do you manage your workload effectively to be successful in the role?
I now work full-time, so it is much manageable then when I was juggling both Getz and my coaching clients. I would say planning and prioritising is really critical, communicating with everyone who is needing my input and my support. Most importantly, Getz is full of people who work hard and are dedicated but we also like to have a lot of fun and laugh. I also think that it is a really energising environment and that helps make the work load manageable even though it is quite a lot.
What is the most rewarding part of your current position?
Getz has had some challenges in the past and it has been rewarding to be a part of overcoming those challenges. Everyday, Getz positively impacts the healthcare community throughout Asia, Australia & New Zealand and that’s pretty special. Being a part of that is really rewarding.
What do you believe are the challenges and opportunities that Getz Healthcare face over the next 5 years?
We have quite ambitious growth plans particularly for our technical services business in Australia and New Zealand; and in our product portfolios right through our seven Asian businesses so much of this will be through acquisitions which for me brings challenges such as change management, cultural integration and working hard to maintain high levels of employee engagement.
What was your first job out of University and how did it shape your future career path?
The first job that really shaped my career was working as a superannuation administrator with Noble Lowndes. I learned enough about superannuation that it gave me the opportunity to start my HR career with Rheem in their head office. There, I had amazing senior management who mentored me and gave me opportunities to train me in every aspect of both strategic and operational HR, so I am very grateful to them.
How do you encourage a positive workplace culture?
There are so many elements to a positive workplace culture. Among the most important is to have a clearly defined purpose that resonates with everybody. Core values can’t just be words, they have to actually pull the organisation together to work toward the common purpose. Also important is allowing people to play to their strengths, be involved and feel valued.
What has been the biggest challenge you have faced in your career?
There have been a couple of times when my values have no longer been in alignment with the organisation’s values and that’s been probably the most challenging. That’s happened a couple of times and both times I have left because I think it is important to be true to your own values.
On both occasions it was when there was a change of management and I respect that the new management can operate the business the way they want to but it was no longer in alignment with my values.
Who has inspired you most in your career?
I have had some excellent managing directors who have been amazing leaders; they’ve definitely inspired me and taught me a lot. But then I am also inspired just by the everyday stories that we hear of ordinary people who have done great things. They may have done amazing voluntary work, or people who’ve come up against adversity and turned negatives into positives. Those every day stories really inspire me as well.
How has your experience been with Ccentric?
I always enjoyed working with the Ccentric team. They have always sourced excellent candidates, they always meet the brief and the people we have hired through Ccentric have always been successful in their roles so well done and thank you to the team.
What do you like to do in your free time?
Well I love travelling; my husband and I love to travel whenever we can but we are limited to 4 weeks annual leave per year, so when I’m home, which is most of the time, I like to get on my bike and cycle to cafes for coffee. I also play the piano for relaxation and I read.
I haven’t had much time to read this year, I have tended to focus mostly on books for work. One that I did re-read this year which is quite an old one was The Leadership Challenge by Kouzes and Posner. I would recommend that to anybody who is in a leadership role.